Frequently Asked Questions

If you've forgotten your password:

1. Click "Log In" in the top right corner
2. Select "Forgot password?" below the login form
3. Enter the email address associated with your account
4. Check your email for password reset instructions
5. Follow the link to create a new password

If you don't receive the password reset email within a few minutes, check your spam folder or contact our support team for assistance.

To update your profile information:

1. Log into your account
2. Click on your profile picture or name in the top right corner
3. Select "Profile Settings" from the dropdown menu
4. Edit your personal information, profile picture, or notification preferences
5. Click "Save Changes" when you're done

You can update your name, email address, profile picture, and notification preferences at any time.

We take accuracy very seriously and appreciate your help in maintaining our journalistic standards. To report an error:

1. Scroll to the bottom of the article in question
2. Click the "Report a Correction" link
3. Fill out the form detailing the error
4. Submit your correction request

Alternatively, you can email corrections directly to corrections@dailyrecordpost.com with the article title and a description of the error.

Our editorial team reviews all correction requests promptly, and we will update the article with a correction notice if warranted.

We welcome news tips and story ideas from our readers. You can submit them in several ways:

• Use our Submit News form for detailed submissions
• Email tips directly to tips@dailyrecordpost.com
• For sensitive information requiring confidentiality, you can use our secure tip line: (555) 123-4567

Our editorial team reviews all submissions, though we cannot guarantee that every tip will result in a published story. If we pursue your story idea, a reporter may contact you for additional information.

To cancel your subscription:

1. Log into your account
2. Go to your Account Settings
3. Select "Subscription Management"
4. Click "Cancel Subscription"
5. Follow the prompts to complete the cancellation

You can cancel at any time, and your subscription will remain active until the end of your current billing period. We do not offer partial refunds for unused portions of your subscription.

If you experience any issues with cancellation, please contact our customer service team at subscriptions@dailyrecordpost.com or call (555) 123-4569.

Yes, our Premium Digital and Annual Premium plans include family sharing for up to 5 members living in the same household. To add family members:

1. Log into your account
2. Go to Account Settings
3. Select "Family Sharing"
4. Enter the email addresses of your family members
5. They will receive invitations to create their own linked accounts

Each family member will have their own login credentials and personalized experience but will share the same subscription benefits. Our terms of service prohibit sharing account access beyond your immediate household.

If you're experiencing errors when trying to access articles, try these troubleshooting steps:

• Check your internet connection - Make sure you have a stable connection
• Clear your browser cache - Old cached data can sometimes cause conflicts
• Try a different browser - This can help identify if the issue is browser-specific
• Disable browser extensions - Some ad blockers or privacy extensions can interfere with our site
• Log out and log back in - This refreshes your session credentials

If you're still experiencing issues, please contact our technical support team at support@dailyrecordpost.com with details about the error, your device, browser, and steps to reproduce the problem.

You can access The Daily Record Post on your mobile device in two ways:

Mobile Website

Visit dailyrecordpost.com in your mobile browser. Our responsive website adapts to any screen size and offers the complete experience.

Mobile App

Download our dedicated app for a better mobile experience with offline reading and push notifications:

Both options provide access to all our content, but the app offers additional features like offline reading, personalized notifications, and a more seamless experience.

To update your payment information:

1. Log into your account
2. Go to Account Settings
3. Select "Billing Information"
4. Click "Edit Payment Method"
5. Enter your new payment details
6. Click "Save Changes"

Your updated payment method will be used for future billing cycles. If your current payment method is expiring or has been declined, we'll send you an email notification prompting you to update your information.

Receipts are automatically emailed to you each time your subscription renews. To access past receipts:

1. Log into your account
2. Go to Account Settings
3. Select "Billing History"
4. Find the transaction you need
5. Click "View Receipt" or "Download PDF"

For tax or reimbursement purposes, you can also request a formal invoice by contacting our billing department at billing@dailyrecordpost.com with your account information and the specific time period you need documentation for.